Refund and Cancellation Policy

Last updated: May 28, 2026

This policy applies to international payments made to Titanesswork LLC through Stripe on the English-language website.

Merchant of Record

Sold and charged by Titanesswork LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA. Payment is processed by Stripe.

The experience is operated in Türkiye by My Point Travel - Moonlight Seyahat Turizm Tic. Ltd. Sti., TURSAB Class A Licence No. 11923.

Guest Cancellation

Unless a checkout page or written confirmation states a stricter product-specific rule, the following policy applies:

Cancellation timing	Refund
30+ days before service	Full refund of the paid tour amount
14-29 days before service	50% refund of the paid tour amount
Less than 14 days before service	Non-refundable, but credit may be offered for another 2026 departure
No-show / same-day cancellation	No refund

Refunds are returned to the original payment method through Stripe. Bank and card issuer timing may vary.

Operator Cancellation or Force Majeure

If we must cancel because of weather, safety, legal restrictions, force majeure or operational impossibility, we will offer an alternative date, credit, or refund according to the circumstances and applicable law.

How to Request a Refund

Email hello@mypointtravel.com.tr with your booking name, payment email, tour name and departure date. We review refund requests promptly and may ask for verification before processing.